Joonatan Rinne

Senior Engineer | New Era Technology

• Final escalation point for challenging IT issues in a Service Desk team.
• Maintaining internal and co-location infrastructure.
• Implementing and maintaining networks of varying complexities.
• Training of Level 1, Level 2 and Level 3 Service Desk members.
• Primary tech for clients of various sizes.
• Managing client infrastructure, including servers, networking, backups, cybersecurity and more...

Notable Achievements

• Recovered a major client from a Hyper-V cluster failure

Systems Administrator | 4Logic
Systems Engineer | New Era Technology

• Escalation point for challenging IT issues in a Service Desk team.
• Project lead for multiple IT projects of various sizes and complexities.
• Networking/infrastructure upgrades
• Intune/Autopilot implementations
• ASD8 alignment
• Integration projects following client acquisitions
• Training of Level 1 and Level 2 Service Desk members.
• Primary tech for clients of various sizes.
• Managing client infrastructure, including servers, networking, backups, cybersecurity and more...

Notable Achievements

• Discovered and helped remediate a large scale cybersecurity breach
• Helped restore a large amount of data lost to corruption
• Automated large parts of a lengthy maintenance process
• Implemented large scale subnet changes with minimal disruption

System Specialist | Tibio Oy

• Working as part of a team in both helpdesk and onsite support for customer organisations of various sizes and industries.
• Remote assistance using ScreenConnect (now ConnectWise).
• Account management for 10+ customers, including SMEs and a multinational.
• Installing and managing networks for customers, using equipment from Fortinet, Watchguard, HP (Aruba), ZyXEL and many others.
• Installing and maintaining both physical and virtual server environments.
• Responsible for maintaining web hosting for customer websites.
• Developing and maintaining Wordpress sites, including building the company’s own website from scratch.

System Manager | Rubic HR Finland Oy

• Managed and developed internal and external production systems.
• Administered an Office 365 tenant.
• Provided internal IT support.
• Participated in customer projects in various roles. These included IT support, project management, and managing the entire ICT environment for one customer.